Cybersecurity and Fraud Risk: Call for Vigilance

Authenticate the origin of a message from Francondis

You may be subject to fraud attempts, especially through messages that make you think they come from our company Francondis. We call for the utmost vigilance as this risk of fraud is real.

How to ensure a message comes from Francondis.

Here are some indications that can help you verify if you are indeed dealing with our company:

• All our email addresses end with @franconville.leclerc - if you receive an email from a similar address ending differently, be aware that it is not from our company. One way to check is to verify the address used to reply to your correspondent. Do not rely on email signature banners.
• To ensure you are speaking with a representative of our company, please contact them by phone at +33 (0)1 30 72 62 62.

Suppliers and partners, we urge you to increase scrutiny.

• We are based in France and we never work internationally
• We do not pick up goods from our suppliers
• Our only possible delivery addresses are:
  CENTRE E.LECLERC
  362 RUE DU GENERAL LECLERC
  95130 FRANCONVILLE
  
  E.LECLERC DRIVE
  AVENUE DE LA LIBERATION
  ZAC LES COPISTES LIEUDIT LES GROUETTES
  95220 HERBLAY-SUR-SEINE
  
  E.LECLERC EXPRESS
  41 AVENUE DES MARAIS
  95130 FRANCONVILLE
  
  E.LECLERC SPORTS
  31 RUE ANDRE CITROEN
  95130 FRANCONVILLE

How to respond.

A person working at Francondis contacted me

To verify that this person works at Francondis, contact them at our switchboard number: +33 (0)1 30 72 62 62. If it is an email, check that the reply address ends with @franconville.leclerc. Do not rely on email signature banners or mobile phone numbers.

A company claiming to be Francondis placed an order with a foreign shipping address: what should I do?

The company Francondis never places orders with a shipping address outside of France. If you receive such an order, ignore it and please report it to us as soon as possible.

I received an email from the company Francondis, placing an order with direct pickup of the goods from our premises. Should I respond to this request?

Francondis will never request direct pickup of goods from its suppliers. Do not respond to this order which does not come from our company and contact us immediately.